PRODUCT QUALITY AND SAFETY
Our commitment to ensuring the traceability, safety and consistency of our products through high-quality standards and procedures.
Stakeholder Groups Most Concerned:
Consumers; Customers; Government Agencies and Regulators
Food safety is of paramount importance to us, and we believe that it is a non-negotiable consideration in all our product offerings.
In our pursuit of perfection, we are committed to meeting international standards of quality as per ISO 9001:2015 and food safety standards as per HACCP MS1480:2019. We comply fully with all statutory and regulatory requirements, and our team also ensures that we adhere to our internal quality and food safety requirements highlighted in our Carlsberg Operational Manual (COM). This includes undertaking an Annual Assessment on Quality, which is a mandatory requirement under the COM.
In 2022, we also embarked on several initiatives under our Enhancement of Quality Culture Programme that included Food Handler Training for Supply Chain Employees and Contractors, Hygiene Improvement and Facilities Upgrades and more.
We are pleased to report that in the year under review, there were zero cases of non-compliance with regulations and codes of conduct pertaining to the health and safety impacts of our products and services. In addition, there were zero product recalls from consumers related to food safety and quality. Notably, our brewery hygiene score also stood at 83.7%, an increase of 3.7% from the previous year.
Our customers and consumers expect only the best from us, and by ensuring that our products are consistently of high quality and safe to consume, we gain their confidence and build brand loyalty. Going forward, we intend to increase our capital expenditure on more food safety and product quality enhancement initiatives, as we strive towards implementing industry-leading practices.